From the course: Complete Guide to Supporting and Troubleshooting Windows 11 for Admins by Microsoft Press

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Learning objectives

Learning objectives

- We'll start this lesson by defining the job role and responsibilities of a typical enterprise desktop support technician. You'll learn about the key stages of a troubleshooting methodology, about how to gather information and how to develop an action plan. You'll also learn how to resolve issues and document those resolutions. It's not efficient or even always possible to visit a user's computer when they're experiencing problems with the operating system or installed apps. However, the good news is, you can connect to Windows 11 computers remotely using a variety of tools, including Windows Admin Center and Windows PowerShell. After completing this lesson, you'll be able to develop a troubleshooting methodology, describe the Windows 11 architecture, use Windows management and troubleshooting tools, implement remote management tools, use Windows PowerShell.

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