From the course: Complete Guide to Supporting and Troubleshooting Windows 11 for Admins by Microsoft Press
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Learning objectives - Windows Tutorial
From the course: Complete Guide to Supporting and Troubleshooting Windows 11 for Admins by Microsoft Press
Learning objectives
- We'll start this lesson by defining the job role and responsibilities of a typical enterprise desktop support technician. You'll learn about the key stages of a troubleshooting methodology, about how to gather information and how to develop an action plan. You'll also learn how to resolve issues and document those resolutions. It's not efficient or even always possible to visit a user's computer when they're experiencing problems with the operating system or installed apps. However, the good news is, you can connect to Windows 11 computers remotely using a variety of tools, including Windows Admin Center and Windows PowerShell. After completing this lesson, you'll be able to develop a troubleshooting methodology, describe the Windows 11 architecture, use Windows management and troubleshooting tools, implement remote management tools, use Windows PowerShell.
Contents
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Learning objectives55s
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Typical troubleshooting procedures21m 5s
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Overview of Windows 1113m 40s
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Introduction to management and troubleshooting tools17m 11s
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Implementing remote management18m 14s
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Using Windows PowerShell13m 39s
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Using Windows Admin Center9m 3s
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